We truly enjoy working with people to find the best match for their design aesthetic. We encourage our clients to be a part of the process and are willing to assist them in any way necessary so they end up with an amazing, custom statement piece to suit their home.
Making custom furniture requires a LOT of time and communication and we do our best to thoroughly and effectively communicate during the design process with all of our clients. We provide scale drawings of each piece before production begins to work through all details so there are no issues and/or design miscommunications along the way.
PAYMENT:
Liven UP requires a deposit of 1/2 of the total purchase to get started. The balance plus shipping is due upon completion and before the item ships. A custom invoice will be created for you once we have the quote and totals finalized.
Once we receive your deposit, we add your project to the roster. Lead times are typically quoted from the time we RECEIVE your fabric, not when the order is placed. We complete projects in that order. Liven UP strives for quality, not speed. Rush orders are taken at our discretion.
Liven UP has a strict policy NOT to ship any items until full balance and shipping payments are received.
PLEASE NOTE: We require payment in full for a project within 2 weeks of completion. We function in a small shop and CANNOT store large, boxed items for longer than that. We like to keep things moving through at a quick pace to stay on track with lead times, etc.
**IF THERE IS A DELAY IN YOUR PROJECT- PLEASE NOTIFY US IMMEDIATELY SO THAT WE CAN ADJUST YOUR CUSTOM BUILT ITEM IN THE TIME-LINE ACCORDINGLY.
RETURNS AND EXCHANGES
ORDER CANCELLATION:
There will be a 15% order cancellation fee if canceled before production begins.
If drawings have been sent, there is an additional fee of $150 charge to cover our time.
We cannot accept cancellations if an item is in the process of being built or has been built. In the event that this happens, the deposit is non-refundable.
Clients are responsible for shipping any unused materials back to them.
REFUNDS:
Refunds are given at the discretion of Liven UP and must be addressed within 30 days of receiving the item.
In the rare event that you wish to return your custom item, please know that Liven UP will not assume responsibility for shipping charges. The customer is responsible for all shipping fees.
All of our furniture is custom made to unique specifications and tastes, therefore we charge a 45% fee for returned items.
ISSUES/PROBLEMS after 30 days:
We will review the issue and determine what compensation, if any will be given. We stand by our furniture and will be fair in our assessments.
REPAIRS:
If there is a repair that needs to be made and it is determined that liven UP is responsible, we will compensate for up to $50/hour in labor for non-local orders.
GRASSCLOTH:
Imperfections and slight variations of color are inherent in natural materials, but that is part of what makes the finished product so beautiful. Don’t expect the materials in any grasscloth to be uniform in color or texture.
We will send a tested sample to you prior to beginning a project, so you have an idea of what your finished piece will look like. However, it could look slightly different on a table - vs. just a small tested piece. On larger pieces, the fibers and threads can vary greatly and might not be represented in your sample piece.
We inspect the paper prior to starting a project, but we are only looking for flaws that are not "normal". Slight imperfections can and will appear on the finished piece.
We apply 3 coats of clear sealer/top coat to our grasscloth items. This offers a good amount of protection, BUT it is not foolproof. Your grasscloth furniture should be treated as you would a piece of stained wood furniture. The sealed grasscloth can be wiped with a sponge and water - NOT CHEMICAL CLEANING SOLUTIONS. We suggest using the brush attachment on your vacuum for regular cleaing/dusting. The brush does a nice job getting into the grasscloth fibers.
**We suggest sourcing a glass top for high traffic areas.
WARNING:
Do not place your grasscloth furniture in direct sunlight or near a heat register.
Please make sure your grasscloth furniture is stored in a cool, dry room (lower than 86 degrees fahrenheit.)